Windows version, device type and whether the issue appears at launch or inside a specific workflow.
Technical support
Get to the issue quickly.
A focused support route for installation, technical behaviour and customer-help questions — without asking you to expose buyer content.
Human support routeBuyer-content safe
Support channelACTIVE
Use the subject REQVERA support. A concise, reproducible description is more useful than sending project material.
REQVERA · SUPPORT
Open a support request
Describe only the reproducible technical issue. Do not send tender files, evidence or buyer-confidential content.
What to include.
Enough context to diagnose the issue, without sending controlled bid data.
A short sequence of actions, what you expected, and what happened instead.
Exact error wording or a screenshot with buyer names, evidence and confidential text removed.
Say whether the issue is repeatable, isolated to one project, or affects the whole application.
KEEP PROJECT DATA OUT OF SUPPORT EMAIL
Do not attach tender files, evidence, response drafts, buyer-confidential screenshots or exported bid packages. If a screenshot is necessary, redact controlled content first.
Other routes.
Product guidance
Open REQVERAUse REQVERA Assistant on the main site for product fit, workflow and confirmed feature questions.
Security question
Security & TrustReview the current technical security boundary before sending a question.
Privacy question
PrivacyWebsite and Assistant privacy are documented separately from the desktop product boundary.